# Support

We are dedicated to offering outstanding support and look forward to assisting you to the best of our abilities. This support policy outlines the level of assistance you can expect from us.

By using our Shopify themes, you agree to this support policy. We reserve the right to change our support policy at any time without prior notice.

#### Contact Us <a href="#contact-us" id="contact-us"></a>

We welcome your questions or feedback regarding this Support Policy and our themes. If you have any concerns or believe we have not adhered to this policy, please reach out to us.

The most effective ways to contact our Support team are:

1. Email us at **<support@wedesignthemes.com>**
2. Create a topic on our support forum at[ ](https://wedesignthemes.com/help-center/)<https://wedesignthemes.com/help-center/>**​**

#### Support Language <a href="#support-language" id="support-language"></a>

Our support services are provided solely in **English**. If you submit a request in another language, we will try to translate it using an online translation service; however, our responses will be in English. To ensure clarity and prevent misunderstandings, we strongly recommend that you write your support request clearly and in proper English.

**Support Hours**

We aim to monitor support tickets around the clock, but this is not always feasible due to different time zones.

Our support hours are from **9 am to 6 pm (IST)**, Monday through Friday. Requests are generally handled in the order they are received, except in cases of emergencies or critical technical issues.


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